Concorde Mina Hotel | Hotel in Makkah

| 7.6 (54 Reviews) |  1 Bathroom
Al Aziziyah Hotel | Concorde Mina Hotel

Hotel in Al Aziziyah, Makkah

Hotel in Makkah with a coffee shop and a restaurant
A restaurant, a coffee shop/cafe, and 24-hour room service are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a business center, concierge services, and dry cleaning.
Concorde Mina Hotel offers 940 accommodations with minibars and coffee/tea makers. Satellite television is provided.

Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries. This Makkah hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 2 pm; check-in end time: midnight contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out before 12:30 pm contactless check-out available express check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 10002379 safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Dec 30, 2024 05:17:19 PM
Review Score:   4
Summary: Our stay at this hotel was a major disappointment, and it failed to meet even basic expectations for a 4-star establishment. Pros: The room was spacious, offering plenty of space to move around. The bed was comfortable, providing a decent sleep experience. Cons: Cleanliness was severely lacking. Dirty walls, dusty windows, and unwashed curtains made the room feel unhygienic. The furniture was old and worn out, and the wallpapers were torn, giving the room a neglected and rundown appearance. Basic amenities like an iron were not provided, which is unacceptable for a hotel claiming to be 4-star. Room service was slow and unprofessional, making it more of a hassle than a convenience. There was no English-speaking staff at the reception. Only the manager could communicate in English, but he was rarely available, leading to constant miscommunication and frustration. Deceptive Practices: The breakfast situation was a complete letdown. We paid a substantial amount in advance for a buffet breakfast, but upon arrival, there was no buffet at all. Instead, they only offered an in-room breakfast with a limited Arabic menu, which was not what was advertised. We canceled breakfast from the second day onwards, but it took multiple exhausting contacts with the staff to get only 20% of the paid amount refunded. This was incredibly frustrating and felt like a scam. This hotel is falsely marketed as a 4-star property, but in reality, it meets 2-star standards.
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